When the customer has to answer, the journey waits for them.
Verification, confirmation, collections. The message going out is not the job. The answer is.
“A confirmation goes out by text and nothing comes back. Someone calls. The customer is in a meeting. Hours pass. The transaction completes, or a real one is blocked.”
What you do on xNotify.
Wait for the answer.
JOURNEYSThe journey holds for a keypad press, a button tap or a reply, with a path for each answer and a path for silence.
Escalate until someone answers.
DELIVERYCall, then WhatsApp, then SMS, moving on the carrier's signal, every attempt on one record.
Act on what they said.
JOURNEYS"1" confirms in your system, "2" alerts your fraud team, YES releases the next step, through a call to your system mid-journey.
Prove the chain.
JOURNEYSWhich step ran, what the customer pressed, what your system answered, and when.
A journey you could ship in the pilot.
Transaction made → Call → Keypad → Confirm in your system → WhatsApp, then SMS
Multi-channel verification with keypad capture, built by configuration in the journey builder.