A familiar channel, inside the whole journey.
Templates managed end to end, buttons that decide the next step, and a guard against the one cost surprise every WhatsApp sender eventually meets.
What it's for.
Service and post-purchase conversations, confirmations and reminders that need a reply, and rich content with buttons, on the app most of your customers already keep open.
Compose with the rules applied.
Build the full template, header, body, footer, buttons and media, in its own tab with a live preview, with the platform's rules applied before submission so you don't build something that will be rejected.
The whole template lifecycle, in one place.
Create, clone, keep versions, upload media, submit for approval, watch approval status, read the quality rating, and sync two ways so what you see matches what the platform holds, including the template's current category. Approval itself still sits with the platform; what you get is one place to run it from.
Cost protection.
WhatsApp templates are priced by category, and a template can be re-categorised after it was approved. Most platforms pass that straight through, so a utility template quietly reclassified as marketing keeps sending at the higher rate until an invoice arrives. Here, every sync checks the category. If it changed, WhatsApp is withdrawn from that template immediately and logged. Sending stops before the spend accrues. The template keeps working on its other channels, and you decide whether to restore it.
What comes back.
Delivery, read receipts and button taps, all as events on the same data path as everything else.
Also on the way out.
Click-to-chat links minted by xNotify's own link service, with an optional pre-filled message, credited to the message that carried them. Per-channel consent with history, so a customer opted in to WhatsApp and out of SMS is treated as exactly that.
A WhatsApp provider that submits templates and stops there, leaving category changes, replies and journeys to you.