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Privacy Policy

Last modified: 3 October 2025

This Privacy Policy ("Policy") explains how eOcean Technologies ("eOcean," "we," "our," "us") collects, uses, discloses, and protects personal information when you access or use our websites, including xnotify.com and eocean.net (collectively the "Sites"), as well as our products, programs, or services (together, the "Services"). By using our Sites or Services, you consent to the practices described in this Policy.

1. Information we collect

We may collect the following categories of information when you interact with our Sites or Services:

  • Personal information: name, email address, phone number, company details, account credentials, billing information, and other information you provide during registration or use of our Services.
  • Technical information: IP address, device identifiers, browser type, operating system, referral URLs, and usage data such as activity logs.
  • Communications data: customer support requests, inquiries, messages sent through our platforms, and metadata related to communications.
  • Cookies and tracking technologies: data collected through cookies, web beacons, and similar technologies (explained in Section 6).

2. How we use information

We process collected information to:

  • Deliver and improve our Services.
  • Authenticate users and manage accounts.
  • Provide customer support and respond to inquiries.
  • Send service-related notices, updates, or promotional communications.
  • Monitor usage patterns, prevent fraud, ensure security, and enforce terms.
  • Comply with legal, regulatory, or contractual obligations.

3. How we share information

We may share personal information with:

  • Affiliates and subsidiaries: within the eOcean group for operational purposes.
  • Service providers and vendors: including cloud hosting, storage, analytics, payment processors, telecom operators, messaging aggregators, and OTT messaging service providers that enable communication delivery.
  • Business partners: where you have engaged in integrations or requested third-party services.
  • Legal and regulatory authorities: when required by applicable law, regulation, legal process, or enforceable governmental request.
  • Corporate transactions: in case of a merger, acquisition, restructuring, or sale of assets, subject to confidentiality safeguards.

We do not sell personal information to third parties.

4. Data retention

We retain personal information only as long as necessary to:

  • Provide the Services.
  • Meet contractual or legal obligations.
  • Comply with regulatory retention requirements.

Once no longer needed, data will be securely deleted or anonymized.

5. International data transfers

As our Services are hosted in the United States, information you provide may be transferred to, stored, or processed in the U.S. or other jurisdictions where our affiliates, partners, or service providers operate. By using our Services, you consent to such transfers, subject to applicable laws.

6. Cookies and tracking technologies

We use cookies and similar technologies to improve your browsing experience and ensure proper operation of our Sites.

Types of cookies:

  • Essential cookies: required for core site functionality.
  • Performance cookies: help us analyze site usage and improve Services.
  • Functional cookies: remember preferences and settings.
  • Advertising cookies: deliver relevant ads and measure effectiveness.

Cookie choices: you can control cookies through browser settings or opt-out tools, though disabling cookies may affect certain features of the Services.

7. Security

We implement appropriate administrative, technical, and organizational safeguards to protect personal information, including:

  • TLS 1.2/1.3 encryption for data in transit.
  • AES-256 encryption for sensitive data at rest.
  • Access controls, RBAC, and authentication mechanisms.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

  • Access, correction, or deletion of your personal data.
  • Restriction or objection to processing.
  • Data portability (where applicable).
  • Withdrawal of consent (where consent is the basis for processing).

To exercise these rights, contact us at privacy@eocean.net.

9. Children's privacy

Our Services are not directed to, and we do not knowingly collect personal information from, children under the age of 16. If you believe a child has provided us with personal information, please contact us so we may delete it.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated effective date.

11. Contact us

For any questions, concerns, or requests related to this Privacy Policy, please contact us at:

  • Email: privacy@eocean.net
  • Company: eOcean Technologies
  • Website: https://eocean.net
  • Product website: https://xnotify.com