The healthcare playbook. Built in the builder, decided by your hospital system.
Ten journeys, each drawn below as it runs. The decision comes from your hospital, lab or pharmacy system or criteria you set; the journey carries it. Clinical decisions stay in your system. Aims are targets to agree in the pilot, not results.
Reach the result nobody opened.
A result released by your lab system sends a notice to the Inbox with no result inside, checks whether your app reported a view within forty-eight hours, and if not sends one WhatsApp with View result or Call me, then a call for silence.
- Decides
- your lab system's release; the patient.
- Aim
- results seen, on the record.
Offer the health check when the pattern says it is due.
A patient not seen in fourteen months enters a segment; your system confirms the check is due and not booked, then one WhatsApp offers Book a slot or Not now, and a tap fetches the open slots and books in your system.
- Decides
- your screening rules and your scheduler.
- Aim
- screenings booked without a call list.
Offer home sample collection the day a test is ordered.
A test ordered in your lab system asks whether collection covers the patient's address, then sends one WhatsApp with Collect at home or Visit the lab; a tap books the collection in your system and confirms the time window.
- Decides
- your lab system and its collection coverage.
- Aim
- more samples collected, fewer tests never taken.
Book the follow-up the discharge letter asked for.
A discharge with a follow-up due waits three days, asks your scheduler whether it is booked, and if not sends the open slots in one WhatsApp; the patient picks in the message, and silence gets a call from your desk.
- Decides
- your scheduler; the patient.
- Aim
- follow-ups booked before they are forgotten.
Catch the refill before it lapses.
The journey waits until the refill date your pharmacy system holds, sends Order refill with one tap, checks seven days later whether the refill was collected, and only then reminds once more and calls.
- Decides
- your pharmacy system's date and stock.
- Aim
- fewer refills that quietly lapse.
Turn a booking session into a booking.
A session with the booking screen opened twice and no appointment made checks consent, fetches the open slots from your scheduler, and sends one WhatsApp with the slot they were looking at; a tap books it in your system.
- Decides
- your scheduler; the patient.
- Aim
- more bookings from the sessions that stalled.
Confirm tomorrow's appointment, or reschedule it in the message.
A reminder waits for confirm, reschedule or cancel by button, reply or keypad, fetches open slots from your scheduler if asked, and calls the patient who says nothing.
- Decides
- your scheduler; the patient.
- Aim
- fewer no-shows.
Fill the slot a cancellation frees.
A cancellation in your scheduler sends push and Inbox to the waitlist segment for that clinic; the first tap books the slot in your system and confirms, and everyone else hears nothing more.
- Decides
- your scheduler; the waitlist you define.
- Aim
- freed slots filled the same day.
Check in after discharge, and escalate the worried.
A day-three WhatsApp with three buttons sends I'm worried to your care team by API the same minute, books a callback for Some questions, and schedules the day-ten check-in for the rest.
- Decides
- the patient's answer; your care team.
- Aim
- the worried patient reached the same day.
Bring back the patient who has drifted.
A patient who enters RFM At Risk on visits gets one message from the clinic, not an offer; a reply becomes a task for patient services, and silence waits thirty days, checks for a visit, and ends with a call.
- Decides
- your RFM windows; your patient services team.
- Aim
- the drifting patient reached before they are lost.
Where a step says your system decides, the journey calls your system and branches on its answer. xNotify carries the journey; it does not become the model.