The education playbook. Built in the builder, decided by your records.
Ten journeys, each drawn below as it runs. The decision comes from your admissions system, your LMS, your ledger or criteria you set; the journey carries it. Aims are targets to agree in the pilot, not results.
Offer the next course the day the last one ends.
A final module completed asks your catalogue whether the next course in the track is open and not yet taken, then sends one WhatsApp with Enrol or Not now; a tap goes to your system to enrol them.
- Decides
- your catalogue and your enrolment rules.
- Aim
- the next enrolment without a sales call.
Offer the early-bird renewal while they are still learning.
A plan ending in thirty days checks whether a lesson was opened this week, fetches the plan and price from your billing system, then sends one WhatsApp with Renew early or Not now; a tap goes to your billing system to renew.
- Decides
- your billing system and the window you set.
- Aim
- renewals before the plan lapses.
Finish the application that stopped at the documents step.
A session with the documents step opened and no upload sends one WhatsApp with a link back to the step and the deadline from your admissions system, reminds once before the deadline, and calls if it is still open.
- Decides
- a rule you set, and the deadline your system holds.
- Aim
- more applications submitted before the deadline.
Catch the deposit that went quiet.
A student with the deposit paid and no portal login in twenty-one days enters a segment and gets one message with the next step, from admissions; a reply becomes a task for an admissions officer, and silence reaches the parent per consent.
- Decides
- your segment definition and consent.
- Aim
- fewer admitted students lost before the first day.
Reach the student who stopped opening lessons.
A student with no lesson opened in fourteen days gets one push and Inbox message to pick up where they left off; if nothing opens in three days, a WhatsApp from the tutor, and if there is still no reply, a task in your system.
- Decides
- the window you set.
- Aim
- fewer students lost mid-course.
Act on attendance the week it falls.
An attendance mark below the line you set for a second week checks the parent's consent, then sends one WhatsApp with two buttons, Call me and I am aware; the answer is written back and the tutor gets the task, and silence becomes a call.
- Decides
- your attendance threshold and consent.
- Aim
- absences addressed in the same week.
Turn a low mock score into a tutoring session.
A mock exam below the pass line asks your system whether a session is already booked, then sends one WhatsApp with Book a session or Not now; a tap fetches the open slots, the student picks one, and the booking is confirmed.
- Decides
- your system's bookings and the pass line you set.
- Aim
- sessions booked before the real exam.
Remind the fee on the real date, then escalate.
The journey waits until the due date your ledger holds, sends Pay now to the payer, stops when your ledger says paid, and escalates by channel if not, with the outcome written back.
- Decides
- your ledger's due date and paid status.
- Aim
- fewer late fees, lower cost to collect.
Tell students and parents about a change, each their way.
A published change goes by push and Inbox to students on the app, with SMS for any who do not read it, and by SMS to parents per consent, so everyone hears once and nobody hears twice.
- Decides
- your system; consent per contact.
- Aim
- everyone informed, once.
Welcome the accepted with a Story, and catch the melt.
An accepted offer with the deposit paid starts a first-week Story in the app or on your domain; if it is not completed in a week, one message with the checklist follows, and a student who still has not logged in enters the segment that reaches a person.
- Decides
- the event, and the window you set.
- Aim
- fewer first-week questions, fewer admitted students lost.
Where a step says your system decides, the journey calls your system and branches on its answer. xNotify carries the journey; it does not become the model.